Field Service Management Software
See How ServiceMax Increases Productivity by 18%*, Raises Revenue by 13%*, and
Simplifies Managing Your Field Service Team
*Average ServiceMax customer results, based on a survey conducted in 2018
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ServiceMax Features
Automatic Schedule, Dispatch & Route
Maximize utilization and first-time resolution. ServiceMax accounts for travel time, predicted job duration, technician availability, parts inventory, and other factors to optimize dispatch.
In-Field Invoicing & Signature Capture
Technicians enter billing time and parts on-site. Customers can sign directly on the technician's tablet or smartphone, avoiding end-of-month scrambles to send out invoices.
Parts Management
Track inventory in trucks and at the depot. Make sure technicians have the right parts for the job the first time. When inventory gets low, the system can auto-replenish or alert you to reorder.
Technician Enablement
All necessary information is at the technician's fingertips. Give your field team details on client warranty status, pricing quotes, parts lookup and ordering, knowledge base, and more.
Simplified Reporting & Metrics
No more manually cobbling together reports at the end of each month — automatically generate them instead. And get live alerts so you can get in front of emerging issues early.
Internet of Things Integration
Delight customers with proactive care and increased uptime. Integrate enabled assets in the field. Enabled assets self-diagnosis can trigger service or repair requests.
More Features, Including:
  • Optimized Scheduling & Dispatch
  • Mobile User Platform
  • Offline Sync
  • Parts Management
  • Returns & Repair Tracking
  • Warranty & Contract Management
  • Reporting & Analytics
  • Real-Time Tracking
  • Collaboration Tools
  • Cloud Infrastructure
  • CRM Integration
  • Integration & User Training
Our Customers
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If you still have questions about how ServiceMax can help you, our Scheduling Experts will be happy to help