The 2021 CSO Report
A Comprehensive Guide for Chief Service Officers
The CSO Report offers a summary of the major themes, challenges, initiatives, and opportunities gathered from ServiceMax’s growing global community of Chief Service Officers.
Explore the report to learn how CSOs are:
Planning for the entire asset lifecycle, from introduction to retirement and renewal
Strengthening return, repair, and refurbishment processes in support of the circular economy
Integrating alternate service delivery models (remote, self-service) into overall service offerings
Finding new areas of recruitment and talent development
Increasing capture of the voice of the customer and improving customer feedback management programs
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