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Zinc Hotline Groups

Zinc provides the ability to set up groups to acts as a hotline for teams to get immediate answers when on the job.

Setting up a Hotline group is a great way to get immediate help from a central team. Members of the Hotline effectively take the next inbound request for help and conduct a 1:1 conversation to handle the issue.

Hotline groups are great to help mitigate the number of emails, phone calls or rogue Zinc conversations a group of people may be getting to solve problems. This group of people could be experts, a specific department, or just individuals that are good at answering questions.
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