When service has a direct impact on your business, it is vital for technicians to be connected with the people and information that can help them solve issues quickly. Zinc is the only secure, real-time app that enables all modes of communication (text, voice, video, hands free, push-to-talk, broadcasts) in one dead-simple, mobile-first solution; while still guaranteeing compliance, security, and central administration. Zinc makes it simple to communicate important or urgent information to the entire company, facilitate connections and sharing among field employees and maintenance workers, and deliver immediate visibility for management into what’s happening on the front lines. Zinc is now part of ServiceMax and seamlessly integrates information about Accounts, Work Orders, and Installed Products.
See Zinc in action! Watch this video.
Zinc makes it simple to communicate important or urgent information to the entire company, facilitate connections and sharing among field employees and maintenance workers, and deliver immediate visibility for management into what’s happening on the front lines.
This acquisition enables ServiceMax to expand its comprehensive Service Execution Management platform with the only offering that allows customers to benefit from communications functionality tailored to meet the challenges of the service workforce.
Before discovering Zinc, BioTek field teams depended on a myriad of communication tools (email, texting, phone calls) to connect on the move. Yet these tools presented challenges to communicating in the moment.
See how Zinc helps DISH empower frontline teams and create the best customer experience possible.
ServiceMax disrupted the service market by taking a leap and buying Team Collaboration provider Zinc. Zinc provides Team Collaboration capabilities similar to Slack and Microsoft but they offer more of a complete focus on the mobile worker.
This acquisition enables ServiceMax to expand its Service Execution Management platform with an offering that allows customers to benefit from communications functionality tailored to meet the challenges of the service workforce.
Setting up a Hotline group is a great way to get immediate help from a central team. Members of the Hotline effectively take the next inbound request for help and conduct a 1:1 conversation to handle the issue.
No service execution strategy is complete without real-time communication to help teams complete work. Watch a recording of our live demo of Zinc as part of the ServiceMax platform.
