The Future of Spare Parts Management: Disruption, Opportunity and Innovation
At ServiceMax, we believe that giving the technicians out on the field a full visibility of the spare parts, at all time, is paramount to improve first-time fix rate, and improve customer satisfaction as well as cash flow.
Nothing frustrates customers (and field technicians) more than the inability to complete the service because a spare part is missing.
Did you know that 30 percent of failed service is due to parts unavailability (according to a 2017 report from Aberdeen Research)?
We are delighted to share with you some of our latest thoughts around The Future of Spare Parts Management: Disruption, Opportunity and Innovation.