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No Silver Bullet:

Determining a Service Strategy that Drives Profitability and Utilization

Today, service organizations must truly realize the value of service— not only for their customers, but for the overall value proposition their companies bring to the marketplace. Transforming service means determining one’s strategy and focus on driving not only service excellence, but profitability, utilization, and bottom line contribution.

Service Transformation is about three things:
  1. Optimizing your processes as they’re appropriate for your value proposition, your customers, and your commitment.
  2. Capitalizing on all opportunities that you can uncover to advance and lead your industry.
  3. Creating a culture of service excellence, one that goes across the company and one that’s based on insights gleaned from your equipment, your team, and your customers.
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