Making the move from reactive service to proactive maintenance
Providing great service to your customers is a must. But “great” has become a loaded word due to increasingly high expectations for service agreements. Customers now often expect field service teams to deliver proactive, outcome-based maintenance to eliminate their worries about the potential consequences of equipment downtime or failure. But many service organization are still not set up operationally to offer this level of service to their customers. Fortunately, new service strategies and technologies are emerging that can help teams deliver maintenance services that are not only more proactive, but predictive.