Service excellence historically has been about doing more with the same amount of resources as before. Cost containment and efficiency gains led strategies for many OEMs and service organizations in the recent past. But this model is quickly changing. Service is still expected to do all those things but also deliver value to customers, and drive revenues from these interactions.
In this webinar, hear Aly Pinder, Senior Research Analyst Aberdeen Group and Chris La Fratta, VP of Service Region European at Elekta, discuss: