Building a Resilient Service Experience with Asset 360
Date: Thursday, November 19, 2020
Time: 8AM PT | 11AM ET | 4PM GMT | 5PM CET
Companies across all industries are having to reimagine how they operate. Requirements for equipment performance have intensified, while customer expectations continue to rise. To succeed and remain competitive, organizations must advance beyond the standard break-fix model to ensure uptime for important assets in a safe and compliant manner. Service teams must prioritize efficient asset performance, as well as the customer experience they provide.
Come Listen to Mark Cattini, Salesforce, Stacey Epstein, ServiceMax, and Kate Leggett, Forrester.
New Innovations to Support Digital Transformation
Best Practices and Customer Stories around asset management and resource scheduling capabilities on a single platform
How to lay the foundation for transitioning to outcome or usage-based service models
Mark Cattini SVP, Field Service Management Salesforce
Stacey Epstein Chief Marketing and Customer Experience Officer ServiceMax
Kate Leggett VP and Principal Analyst Forrester Research