Servicing medical devices in the field is unlike any other field service. Human lives and wellness depend on medical equipment uptime. To deliver fast First-Time fix rates, your field engineers need to have a detailed knowledge of complex installed equipment, troubleshooting techniques, replacement parts and their availability. Failure to deliver excellent service and lack of adherence to FDA regulations can result in missed SLAs, frustrated customers, penalties and, ultimately, less business for your company.
Watch this webinar to learn how your field service team can increase First-Time fix rates while improving customer satisfaction. You will hear Anna Startseva, Sr. Product Marketing Manager at ServiceMax and Bo Wandell, VP of Sales and Business Development at Infomill, discuss how a curated mobile knowledge base that is integrated with your field service and inventory management solution will help achieve and beat your field service KPIs.
In this webinar we discuss and show: