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Scale for Service Demand in the Era of the Industrial Internet

Your company’s IoT strategy is all about connecting devices– providing direction for infrastructure, integration, data protocols, analytics, and the service applications that will operationalize it. But, does it consider the service delivery processes needed to prepare for the demands of the Industrial Internet?

Watch this webianr to learn how ServiceMax can help you scale for demand and meet the service request requirements of connected devices.

Unlike any other source of service requests, unpredictable and simultaneous alerts from machines can challenge your existing service delivery process at an unprecedented scale. In this webinar, you will learn how to prepare for the Industrial Internet, stay proactive and capture the service requests these new connected devices will deliver. And, you’ll get a peek at some of the new features that can help:

  • Real-time Schedule Optimization - a powerful scheduling engine that continually optimizes your engineers’ calendars to meet your service level agreements (SLAs) and frees dispatcher’s time to address critical customer needs.
  • Installed Base App - a powerful, yet easy-to-use app that enables your technicians to update installed products data for one or many assets on the go.
  • Dynamic Planned Maintenance - a planned maintenance scheduler to automate and optimize maintenance requests.