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ServiceMax Drives Revenue, Customer Satisfaction and Productivity

The field service space is undergoing a massive shift thanks to disruptive technologies such as the cloud, IoT and mobility and the results of a recent study of 140 ServiceMax customers by Wakefield Research proves that service is truly the next frontier of bottom-line growth and fostering happy customers.

The vendor-customer experience is constantly changing and evolving and field service is right in the middle of it all! As service operations become more connected through mobile, cloud, and IoT, technicians in the field will play an even more integral role in driving the customer experience, growth, and productivity.

ServiceMax Customers Experience:

  • 13% Increase in Service Revenue
  • 11% Improvement in Customer Satisfaction
  • 18% Increase in Productivity

Hear Patrice Eberline, VP of Global Customer Transformation, ServiceMax, as she reviews the results of the Wakefield Research study and shares the best practices for achieving similar outcomes within your organization.