As we look at field service in this state of COVID-19, we are seeing some companies thrive, especially in the medical sector. But for most, the lockdown is causing huge strain, not only on revenue but also as companies do their best to look after their employees.
Of the many organisations we talk to, most have some form of plan to increase their third-party or contractor base in the future. But with no compelling event to put those plans into actions, many businesses have carried on with the same model that they’ve always had. Does the impact of Covid-19 represent this compelling event?
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With the pandemic slowly shifting into recovery mode, where do you see yourself now? Are you one of the 77% of companies which, according to Forrester Research, will be introducing contractors to your workforce within the next 12 months?