Technician utilization - how much time your technicians spend idle, filling out paperwork, or in the van in transit - is a critical metric for any field service org.
Unfortunately, many companies are missing the mark. The average technician idle time is a whopping 40%, according to Aberdeen.
Download this whitepaper to learn the top 5 tips to improve your technician productivity, eliminate second truck rolls, and increase first time fix rates.
ServiceMax provides cloud-based field service management software that is easy-to-use, efficient, mobile, and collaborative. The ServiceMax solution for field service includes: