+18% Productivity +11% Net Promoter Score +13% Revenue
Watch ServiceMax in Action
ServiceMax Features
Automatically Schedule, Dispatch & Route
Maximize utilization and first-time resolution. ServiceMax accounts for travel time, predicted job duration, technician availability, parts inventory, and other factors to optimize dispatch.
In-Field Invoicing & Signature Capture
All necessary information is at the technician’s fingertips. Give your field team details on client warranty status, pricing quotes, parts lookup and ordering, knowledgebase, and more.
Parts Management
Track inventory in trucks and at the depot. Make sure technicians have the right parts for the job the first time. When inventory gets low, the system can auto-replenish or alert you to reorder.
Agent Enablement
All necessary information is at the technician’s fingertips. Give your field team details on client warranty status, pricing quotes, parts lookup and ordering, knowledgebase, and more.
Simplified Reporting & Metrics
No more manually cobbling together reports at the end of each month — automatically generate them instead. And get live alerts so you can get in front of emerging issues early.
Internet of Things Integration
Delight customers with proactive care and increased uptime. Integrate enabled assets in the field. Enabled assets self-diagnosis can trigger service or repair requests.