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Servicing the water, oil, and sewage pumps sold by SPP Pumps is a key part of the Reading, UK, company’s business model. SPP Pumps technicians provide global customer care, and rely on regional supply and repair centres to help meet demand. Responding to customer service requests requires speed and ability, but inefficient, paper-based processes for scheduling and invoicing hindered them...

Read how time to invoice, technician productivity and service revenues rapidly improved after implementing ServiceMax.

Read the full case study.

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