2014: State of Field
Service Excellence 


Showing up within a 4 hour window is no longer enough to satisfy customers or beat back the competition.

Today's best-in-class organizations have found that resolution, not scheduling is the real opportunity. Aberdeen's report highlights strategies used by best-in-class service teams, such as:

  • 30% of field service visits are for preventative or predictive maintenance 
  • Field service leaders see 3x year-over-year increases to workforce productivity
  • Top orgs are 108% more likely to provide techs with tools to facilitate collaboration
About ServiceMax

ServiceMax provides cloud-based field service management software that is easy-to-use, efficient, mobile, and collaborative. The ServiceMax solution for field service includes:

  • Scheduling & Dispatch
  • Route Optimization
  • Warranty Management
  • Inventory & Parts Logistics
  • Mobile & Offline
  • Social Collaboration
  • Signature Capture
  • iPad, iPhone & GPS Capabilities