2014: State of Field
Service Excellence
Showing up within a 4 hour window is no longer enough to satisfy customers or beat back the competition.
Today's best-in-class organizations have found that resolution, not scheduling is the real opportunity. Aberdeen's report highlights strategies used by best-in-class service teams, such as:
- 30% of field service visits are for preventative or predictive maintenance
- Field service leaders see 3x year-over-year increases to workforce productivity
- Top orgs are 108% more likely to provide techs with tools to facilitate collaboration
About ServiceMax
ServiceMax provides cloud-based field service management software that is easy-to-use, efficient, mobile, and collaborative. The ServiceMax solution for field service includes:
- Scheduling & Dispatch
- Route Optimization
- Warranty Management
- Inventory & Parts Logistics
- Mobile & Offline
- Social Collaboration
- Signature Capture
- iPad, iPhone & GPS Capabilities
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