2020 Gartner Magic Quadrant for Field Service Management Leader

ServiceMax:

2020 GARTNER MAGIC QUADRANT FOR FIELD SERVICE MANAGEMENT

ServiceMax Named a Leader for the 5th Consecutive Time

“Vendors’ positions in this Magic Quadrant reflect clients’ new expectations in areas such as collaboration, safety, business models, and AI-driven decision support for parts and labor planning. When assessing vendors, look for packaging of multiple technologies, alliances and proven results.”* Read the full report to better understand:

The FSM market and which vendors participate
Market trends and new areas of field service innovation
Strengths and cautions of the 14 participating vendors, including ServiceMax, IFS, Salesforce, Oracle, Microsoft, and more.

*Gartner, “Magic Quadrant for Field Service Management”, Jim Robinson, Naved Rashid, July 6th, 2020

This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from ServiceMax.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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ServiceMax Features

Automatic Schedule, Dispatch & Route

Maximize utilization and first-time resolution. ServiceMax accounts for travel time, predicted job duration, technician availability, parts inventory, and other factors to optimize dispatch.

In-Field Invoicing & Signature Capture

Technicians enter billing time and parts on-site. Customers can sign directly on the technician's tablet or smartphone, avoiding end-of-month scrambles to send out invoices.

Parts Management

Track inventory in trucks and at the depot. Make sure technicians have the right parts for the job the first time. When inventory gets low, the system can auto-replenish or alert you to reorder.

Technician Enablement

All necessary information is at the technician's fingertips. Give your field team details on client warranty status, pricing quotes, parts lookup and ordering, knowledge base, and more.

Simplified Reporting & Metrics

No more manually cobbling together reports at the end of each month — automatically generate them instead. And get live alerts so you can get in front of emerging issues early.

Internet of Things Integration

Delight customers with proactive care and increased uptime. Integrate enabled assets in the field. Enabled assets self-diagnosis can trigger service or repair requests.