ServiceMax Scored Highest(4.04/5) for Equipment-Centric: Complex Service and Support Use Case in New Gartner Report
Gartner Critical Capabilities for Field Service Management, 2020 evaluates vendor products for 3 common use cases using 9 product capabilities
Following on the heels of Gartner’s Magic Quadrant for Field Service Management, in which ServiceMax has been named a Leader 5 consecutive times, Gartner has now released Critical Capabilities for Field Service Management, 2020*. This newly updated report scores vendor products across three common use cases –
1) Appointment Centric: Volatility in Schedules
2) Equipment Centric: Complex Service and Support
3) Outcome Centric: Equipment as a Service
Out of 14 vendors rated, ServiceMax scored highest in the Equipment Centric: Complex Service and Support use case, which we believe measures your ability to manage complex service and support for organizations who service complex assets and equipment. ServiceMax also score in the third highest (3.83/5) for Outcome Centric: Equipment as a Service Use Case and sixth highest (3.39/5) in Appointment Centric: Volatility in Schedules Use Case. Access the report to understand how the critical capabilities evaluated map to your needs, and how vendors scored in each area.
Get the report today!
This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from ServiceMax.
*Gartner, Critical Capabilities for Field Service Management, Jim Robinson, Naved Rashid, 2 September, 2020. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
