Managing a large number and variety of integrations is critical to realizing the value of ServiceMax’s Field Service Management solutions. Serving as an execution platform, ServiceMax can – through integrations – provide the information needed by customer service agents, technicians and service engineers, back office support staff, procurement/supply chain personnel, and/or the finance team to effectively and efficiently perform their work. It is all about breaking through software silos to deliver the correct information to the right people in real time.
Integrations can, however, be the worst nightmare of a project manager wrestling with legacy systems, dated techniques, and unclear requirements. Fortunately, a number of new tools and solutions have emerged to ensure a smoother movement of data. In this POV we share some details on integrating with ServiceMax products, as well as our best practices for integrations.
