The Aberdeen Group has just released their latest report detailing the State of Field Service Management. Best-in-class organizations are shifting focus from product to customer satisfaction and the ability to deliver on their service promise, every time. Buying power, social networks and competition have changed and customer satisfaction is now the top metric to measure the success of service organizations.
But don't take our word for it. Access the Aberdeen research report today to learn:
GET THE NEW ABERDEEN GROUP REPORT
Read the State of Service Management 2015: Connect to Your Customers
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"Customers demand more than just a standard product or break /fix services; the ability to offer predictive and proactive service (i.e., preventive maintenance) adds value to the partnership." - Aberdeen Group: State of Service Management 2015