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The Rapid Evolution of Service at Mechdyne
Some of the world’s most influential companies, universities, and government agencies rely on Mechdyne to keep their AV and IT working. In the competitive market of technical services, delivering exceptional customer service differentiates Mechdyne from competitors. When their technical services team recently experienced unprecedented growth, Mechdyne knew it was time to upgrade their own technology. “We wanted to make sure that we had the right technology to maintain—and improve—the quality of our service,” said Matthew McKaig, Mechdyne’s global services manager. “We selected ServiceMax because it’s built on the proven platform. Most importantly, the software fit both our managed services and field service processes. We didn’t have to change the way we run the organization.”

See how Mechdyne achieved:
  • A sharp increase in technical services customer satisfaction
  • Improved service response times
  • 70 percent of issues resolved during the first service call 
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