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Sony社の事例 - ヨーロッパでプロフェッショナルサービスを変革する

Sony Professional Services Europe(PSE)社は、サービス業務を完全に変革することに成功しました。この変革をサポートしたのが、新たな時代のフィールドサービス管理ソリューションであるServiceMaxです。 リアルタイムのダッシュボードとレポーティングによるサービス作業のスピードアップ、顧客インタラクションの全方向での把握、契約履歴の参照、サービスエコシステム全体の可視化により、年間100万ポンドを超えるコスト削減が実現され、そのメリットは顧客エクスペリエンスにも反映されています。 

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Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.