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IDC MarketScapeレポート(フィールドサービス管理領域)




IDCのアナリストであるAly Pinderは「ServiceMaxは顧客のニーズに応え続け、 製造業の変化するデジタル領域の成熟度に沿って関係性を構築し、トランスフォーメーションを可能にしてきた。同社の業種にフォーカスしたアプローチは、将来のフィールドサービスの技術者のためにイノベーションをおこしつつ、重要なニーズをサポートする必要があるかを深く理解しているソリューションを提供している。」と述べている。

IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. The Capabilities score measures vendor product, go-to-market and business execution in the short-term. The Strategy score measures alignment of vendor strategies with customer requirements in a 3-5-year timeframe. Vendor market share is represented by the size of the circles. Vendor year-over-year growth rate relative to the given market is indicated by a plus, neutral or minus next to the vendor name. IDC © 2019

*IDC MarketScape: Worldwide Manufacturing Field Service Management Applications 2019–2020 Vendor Assessment, Aly Pinder, IDC #US44408719, November 2019

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