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“We saw how helpful a cloud solution was to a business working in many industries and in several countries,” Okkonen says. “After scanning the market we came with three final candidates for a new field service solution and chose ServiceMax, in part because it was flexible and we could configure it as needed for each country and inspection type.”

Inspecta opted for a three-year, staggered rollout of ServiceMax to the company’s 1,600 employees. “We started out by using ServiceMax in our home country of Finland, and first only for inspection of fire detection systems,” Okkonen says. “We wanted to make sure our end users were happy with the product.”

Read the full case study.