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Unplanned Downtime & Customer Satisfaction: The Global Picture
ServiceMax, from GE Digital, commissioned Vanson Bourne to conduct a global study into unplanned downtime, “After The Fall: Cost, Causes and Consequences of Unplanned Downtime.” The study surveyed 450 IT & field service decision makers in the UK, US, France and Germany across the manufacturing, medical, oil and gas, energy & utilities, telecoms, distribution, logistics and transport sectors, among others.