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The 2020 CSO Report

A comprehensive guide for Chief Service Officers across the globe.

For more than a decade, ServiceMax has been focused on building a community of educated and connected Chief Service Officers (CSOs) through in-person events, executive one-on-one meetings and other touchpoints throughout the year. The CSO Summit events that take place globally each year have created a working space for service leaders, including our customers, partners and invited guests, to share their experiences and learn from one another.

The CSO Report offers a summary of the major themes, initiatives, challenges, and opportunities gathered from ServiceMax’s global CSO community. Explore the report to learn how CSOs are:
  • Taking the lead in driving digital transformations
  • Navigating a tighter labor market
  • Addressing the needs of more value-conscious buyers
  • Uncovering new asset-focused products and revenue streams
  • Collaborating with business counterparts to enhance customer outcomes
  • Redefining the metrics of success

The annual CSO Report is written by ServiceMax’s Global Customer Transformation (GCT) team. GCT’s goal is to:
  • Present their point-of-view on key themes and trends in service
  • Engage service leaders in the ServiceMax community through thought leadership content and events
  • Guide leaders in building and executing on their service strategies
  • Enable leaders to uncover business value with service transformation
Asset Headline

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Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.
2020 CSO Cover