The 2021 CSO Report
A Comprehensive Guide for Chief Service Officers
The CSO Report offers a summary of the major themes, challenges, initiatives, and opportunities gathered from ServiceMax’s growing global community of Chief Service Officers.
Explore the report to learn how CSOs are:
- Planning for the entire asset lifecycle, from introduction to retirement and renewal
- Strengthening return, repair, and refurbishment processes in support of the circular economy
- Integrating alternate service delivery models (remote, self-service) into overall service offerings
- Finding new areas of recruitment and talent development
- Increasing capture of the voice of the customer and improving customer feedback management programs
And more!
