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The 2021 CSO Report

A Comprehensive Guide for Chief Service Officers
The CSO Report offers a summary of the major themes, challenges, initiatives, and opportunities gathered from ServiceMax’s growing global community of Chief Service Officers.

Explore the report to learn how CSOs are:
  • Planning for the entire asset lifecycle, from introduction to retirement and renewal
  • Strengthening return, repair, and refurbishment processes in support of the circular economy
  • Integrating alternate service delivery models (remote, self-service) into overall service offerings
  • Finding new areas of recruitment and talent development
  • Increasing capture of the voice of the customer and improving customer feedback management programs

And more!


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