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New IDC MarketScape Report for Field Service Management

ServiceMax Named a Leader

ServiceMax was positioned in the Leaders category in the very first IDC MarketScape to cover the worldwide market for Manufacturing Field Service Management*. This new report profiles 10 field service management vendors who help manufacturers execute service on the equipment they manufacture. Vendors are positioned on rigorous qualitative and quantitative criteria.

ServiceMax is proud to be the only company named to the Leaders Category that is solely focused on the Field Service Management market. When reading the graphic, note that the “size of the individual vendor markers in the IDC MarketScape represents the estimated market share and revenue of each individual vendor within service life-cycle management from the manufacturing industry vertical.”* IDC’s definition of service life-cycle management also includes customer service and support software.

ServiceMax is providing this report excerpt with our compliments, which also includes our vendor profile. We believe our asset-centric approach to service execution makes ServiceMax uniquely suited to deliver the capabilities that matter to manufacturers – including areas like IoT connected field service, strong support for complex jobs and providing a robust installed base system of record that does not exist in any of your other enterprise systems such as CRM or ERP.

Analyst Aly Pinder wrote: “ServiceMax has been able to meet its customer needs and establish relationships or build capabilities that enable transformation within manufacturers along a digital maturity which is varied. Its industry-focused approach provides manufacturers with a tailored solution, which deeply understands what tools are needed to support critical needs while evolving to innovate for the future field worker.”*

Get the report excerpt today to read more!

IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. The Capabilities score measures vendor product, go-to-market and business execution in the short-term. The Strategy score measures alignment of vendor strategies with customer requirements in a 3-5-year timeframe. Vendor market share is represented by the size of the circles. Vendor year-over-year growth rate relative to the given market is indicated by a plus, neutral or minus next to the vendor name. IDC © 2019

*IDC MarketScape: Worldwide Manufacturing Field Service Management Applications 2019–2020 Vendor Assessment, Aly Pinder, IDC #US44408719, November 2019

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