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ServiceMax:
Field Service Management Software
See How ServiceMax Increases Productivity by 18%, Raises Revenue by 13% and Simplifies Managing Your Field Service Team
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ServiceMax:
GARTNER:
THE FUTURE OF FIELD SERVICE MANAGEMENT
Gartner’s service experts highlight the digital transformation and business model changes needed to succeed

Field service management is changing, and changing fast. At ServiceMax, we’ve had a front row seat to this change, and we have not seen a better piece of research/analysis that lays out what the field service landscape looks like today and into the future so that you can thoughtfully prioritize your service transformation efforts.

Access the full report today, with our compliments, to fully understand how to apply Gartner’s Recommendations (quoted below) to your business. Gartner recommends you:

  • Use this analysis to determine which of four future scenario(s) align with your organization.
  • Prioritize your digital and process transformation roadmap by using peers in industries that fit your selected future business scenario(s) as reference guides.
  • Assess your organization’s maturity, especially in areas such as data acquisition and analysis tools, access, mobile apps, integrations and business models.
  • Use competitive intelligence to justify adding labor resources that will help you adopt Gartner’s suggested new approaches and technologies now, before competitors take them.*

gartner-future-of-field-service-graphic.jpg

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*Gartner, “The Future of Field Service Management”, Jim Robinson and Kristian Steenstrup, December 6th, 2019
This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from ServiceMax.

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About ServiceMax

ServiceMax’s mission is to help customers keep the world running with asset-centric field service management software. As the recognized leader in this space, ServiceMax’s mobile apps and cloud-based software provide a complete view of assets to field service teams. By optimizing field service operations, customer across all industries can better manage the complexities of service, support faster growth and run more profitable, outcome-centric businesses.

ServiceMax: Field Service Management Software
See How ServiceMax Increases Productivity by 18%, Raises Revenue by 13% and Simplifies Managing Your Field Service Team
Watch The Demo
Field Service Management Software

ServiceMax Features

Automatic Schedule, Dispatch & Route

Maximize utilization and first-time resolution. ServiceMax accounts for travel time, predicted job duration, technician availability, parts inventory, and other factors to optimize dispatch.

In-Field Invoicing & Signature Capture

Technicians enter billing time and parts on-site. Customers can sign directly on the technician's tablet or smartphone, avoiding end-of-month scrambles to send out invoices.

Parts Management

Track inventory in trucks and at the depot. Make sure technicians have the right parts for the job the first time. When inventory gets low, the system can auto-replenish or alert you to reorder.

Technician Enablement

All necessary information is at the technician's fingertips. Give your field team details on client warranty status, pricing quotes, parts lookup and ordering, knowledge base, and more.

Simplified Reporting & Metrics

No more manually cobbling together reports at the end of each month — automatically generate them instead. And get live alerts so you can get in front of emerging issues early.

Internet of Things Integration

Delight customers with proactive care and increased uptime. Integrate enabled assets in the field. Enabled assets self-diagnosis can trigger service or repair requests.

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