Gartner’s service experts highlight the digital transformation and business model changes needed to succeed
Field service management is changing, and changing fast. At ServiceMax, we’ve had a front row seat to this change, and we have not seen a better piece of research/analysis that lays out what the field service landscape looks like today and into the future so that you can thoughtfully prioritize your service transformation efforts.
Access the full report today, with our compliments, to fully understand how to apply Gartner’s Recommendations (quoted below) to your business. Gartner recommends you:
- Use this analysis to determine which of four future scenario(s) align with your organization.
- Prioritize your digital and process transformation roadmap by using peers in industries that fit your selected future business scenario(s) as reference guides.
- Assess your organization’s maturity, especially in areas such as data acquisition and analysis tools, access, mobile apps, integrations and business models.
- Use competitive intelligence to justify adding labor resources that will help you adopt Gartner’s suggested new approaches and technologies now, before competitors take them.*
Access the report today.
*Gartner, “The Future of Field Service Management”, Jim Robinson and Kristian Steenstrup, December 6th, 2019
This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from ServiceMax.