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IMPACT REPORT

The 2019 ServiceMax Customer Survey Results

More than 450 companies and 350,000 technicians depend on ServiceMax to service more than 200 million assets around the globe. Each year, we survey customers to better understand how real-world organizations benefit from service execution management technology, and to discover areas where even the most-advanced organizations could improve.

Partnering with market research consultancy Wakefield Research, the ServiceMax Impact Report shares results for service leaders to help them rethink approaches to digital service transformation aligned to three pillars:

  • Workforce: Recruit, train, support and engage skilled talent.
  • Equipment: Understand equipment as maintained—location, configuration, customer usage—to provide predictive maintenance and improve uptime.
  • Customers: Obsess about customers with service execution that exceeds their specific needs.

ServiceMax’s service execution platform empowers organizations to address all three of these pillars in order to run a more profitable, efficient service operation. Download the report to see the results ServiceMax customers are achieving today.


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