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CASE STUDY

QubeGB Reinvents the Telecom Customer Experience with ServiceMax
The telecoms industry tends to have a shaky reputation for customer service, but UK telecoms eld engineering and services provider QubeGB is determined to turn that conception on its head.

Most of the UK’s tier one telecom providers, including British Telecom, TalkTalk, Sky, EE and Virgin Media, outsource eld engineering work to QubeGB. Each of these telecoms has specific requirements and service level agreements (SLAs), making QubeGB’s operational processes highly variable and often complex.
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