AnswersAnywhere: Knowledge = Field Service Profits

ServiceMax:

Field Service Management Software

See How ServiceMax Increases Productivity by 18%, Raises Revenue by 13% and Simplifies Managing Your Field Service Team

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ServiceMax:

KNOWLEDGE =
FIELD SERVICE PROFITS

Leverage knowledge management tools to outperform your peers

Knowledge management is one of the hottest topics among field service executives. Like never before, field service organizations are being recognized as a source of valuable recurring revenues and profits. At the same time, field service managers are being buffeted by the winds of change—demographic and technological—that are driving renewed interest in knowledge management strategies.

If your company is new to knowledge management, this white paper will provide some insights into launching a knowledge management initiative and building a financial case for investing in a knowledge solution. We will start by discussing how knowledge management can help you cope with the winds of change.

Field service organizations that leverage knowledge management tools for service have been able to outperform their peers in key metrics such as customer retention, SLA compliance, and first-time fix rates.

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About ServiceMax

ServiceMax’s mission is to help customers keep the world running with asset-centric field service management software. As the recognized leader in this space, ServiceMax’s mobile apps and cloud-based software provide a complete view of assets to field service teams. By optimizing field service operations, customer across all industries can better manage the complexities of service, support faster growth and run more profitable, outcome-centric businesses.

ServiceMax: Field Service Management Software

See How ServiceMax Increases Productivity by 18%, Raises Revenue by 13% and Simplifies Managing Your Field Service Team

Watch The Demo

ServiceMax Features

Automatic Schedule, Dispatch & Route

Maximize utilization and first-time resolution. ServiceMax accounts for travel time, predicted job duration, technician availability, parts inventory, and other factors to optimize dispatch.

In-Field Invoicing & Signature Capture

Technicians enter billing time and parts on-site. Customers can sign directly on the technician's tablet or smartphone, avoiding end-of-month scrambles to send out invoices.

Parts Management

Track inventory in trucks and at the depot. Make sure technicians have the right parts for the job the first time. When inventory gets low, the system can auto-replenish or alert you to reorder.

Technician Enablement

All necessary information is at the technician's fingertips. Give your field team details on client warranty status, pricing quotes, parts lookup and ordering, knowledge base, and more.

Simplified Reporting & Metrics

No more manually cobbling together reports at the end of each month — automatically generate them instead. And get live alerts so you can get in front of emerging issues early.

Internet of Things Integration

Delight customers with proactive care and increased uptime. Integrate enabled assets in the field. Enabled assets self-diagnosis can trigger service or repair requests.

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