FIELD SERVICE PROFITS
If your company is new to knowledge management, this white paper will provide some insights into launching a knowledge management initiative and building a financial case for investing in a knowledge solution. We will start by discussing how knowledge management can help you cope with the winds of change.
Field service organizations that leverage knowledge management tools for service have been able to outperform their peers in key metrics such as customer retention, SLA compliance, and first-time fix rates.
ServiceMax’s mission is to help customers keep the world running with asset-centric field service management software. As the recognized leader in this space, ServiceMax’s mobile apps and cloud-based software provide a complete view of assets to field service teams. By optimizing field service operations, customer across all industries can better manage the complexities of service, support faster growth and run more profitable, outcome-centric businesses.