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Keeping your assets running is mission critical for your reputation, customer satisfaction and for keeping costs low, but what is the true cost of unplanned downtime? In the second half of 2017, ServiceMax commissioned independent research firm Vanson Bourne to uncover the impact unplanned downtime can have on companies and field service management teams as well as how technology is helping companies to manage and maintain assets to prevent outage failures.

In this webinar, we discuss the eye-opening results gleaned from over 600 responses from senior executives working in Field Service and IT across UAE, Saudi Arabia, Turkey, Europe and the USA, answering questions such as:

  • What are the main causes of unplanned downtime?
  • Which areas of the company are most impacted?
  • Do executives believe the use of technology will solve the issue of unplanned downtime?
  • Is achieving zero unplanned downtime the top priority for organisations?

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Guest Speaker
Hani Chohan is VP Sales & Marketing, Middle East, Africa and Turkey at GE Digital. He leads GE Digital's regional marketing strategy and market development activities across the region to establish and drive large-scale digital transformation for customers. Hani knows extensively the challenges and the needs of customers and prospects in the region and he works in a dynamic and innovative way to support the business. He is known for his proven commercial acumen and outstanding success driving marketing and business development initiatives. 

Guest Speaker
David Gallichan is a Research Executive at Vanson Bourne - an independent and specialist market research provider for the global technology sector. David is the lead on the ServiceMax research project focused on asset performance management and the costs of unplanned downtime.
The True Cost of Unplanned Downtime