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Keeping your assets running is mission critical for your reputation, customer satisfaction and for keeping costs low, but what is the true cost of unplanned downtime? In the Summer of 2017, ServiceMax commissioned independent research firm Vanson Bourne to uncover the impact unplanned downtime can have on companies and field service management teams as well as how technology is helping companies to manage and maintain assets to prevent outage failures.

In this webinar, we discuss the eye-opening results gleaned from over 450 responses from senior executives working in Field Service and IT across Europe and the USA, answering questions such as:

  • What are the main causes of unplanned downtime?
  • Which areas of the company are most impacted?
  • Do executives believe the use of technology will solve the issue of unplanned downtime?
  • Is achieving zero unplanned downtime the top priority for organisations?


Guest Speaker
Mark Homer is Vice President of Global Customer Transformation at ServiceMax where he focuses on working with prospects and existing customers to understand and unlock the true value of their field service organizations. Mark is known as a dynamic, innovative and highly successful IT and digital sector director with technological vision, commercial acumen and an outstanding record for driving sales, partner channels and business development.

Guest Speaker
David Gallichan is a Research Executive at Vanson Bourne - an independent and specialist market research provider for the global technology sector. David is the lead on the ServiceMax research project focused on asset performance management and the costs of unplanned downtime.
The True Cost of Unplanned Downtime