ServiceMax for Utility Mobile Workforce Management
Utility systems for mobile workforce management are in a state of flux.
The rise of distributed generation and the growing complexity of the grid are motivating utilities to harness the capabilities of field service software to lower operating costs, grow revenue and increase customer satisfaction. In its 2018 Market Guide for Mobile Workforce Management Systems for Utilities, Gartner recommends that utilities “partner with field service leaders to articulate a modern, digital field force strategy.”
ServiceMax Field Service Software is the core of GE’s Utility Mobile Workforce Management solution, ensuring utility workers are digitally-enabled workers. Integrations with critical utility applications optimize execution of both short cycle operations—emergency work, meter services, compliance jobs, maintenance and inspection—and long cycle operations, such as outage management, that encompass multiple days, tasks, and people.