Field service providers are continuously seeking to improve worker productivity. At the same time, customers, service managers, and technicians themselves increasingly expect to be updated in real time on the status of the work being performed. How can field technicians keep their service stakeholders updated while not wasting precious time performing repetitive tasks on their mobile devices?
ServiceMax SMS Action Service, powered by Twilio, provides automated, instant text communication to customers, technicians, and service managers. Text message notifications for new appointments or changes in work or worker location can be sent without having to open or use a mobile application. By automatically delivering the right information and prompts in the right context, SMS Action Service frees field technicians to spend less time in an app and more time on the task itself.