Remote service support has become an important capability for field service organizations. Drivers include new health and safety requirements, the complexity of equipment and a growing skills gap in the workforce. Leveraging text, chat, voice, and visuals to deliver contextual knowledge— at the right time, and in the right format—has the potential to profoundly improve productivity, safety, and asset uptime, as well as both customer and employee experience.
A leading trend in remote service support is the use of augmented reality, or AR, to provide technician support through guided visual work instructions or annotated remote expert assistance. ServiceMax Remote Support, powered by Scope AR, combines the capabilities of recognized leaders in asset-centric field service and industrial AR to deliver a unique solution. The integration of ServiceMax’s Field Service Management platform and Scope AR’s WorkLink visual knowledge base gives field workers the real-time, contextual knowledge they need to execute work more efficiently, accurately, and safely. And it’s the only solution to combine augmented work instructions and remote assistance into one ServiceMax-ready application.
