Mobile Field Service App Pumps Up Efficiencies & Customer Satisfaction with Backend Integration Solution
Business as usual for Westmor meant service teams were bogged down with paperwork and sales had limited visibility into the customer. They needed to bring all the teams in their organization together in order to be successful and profitable as a company. As Westmor continued to grow, they knew their paper processes were not scalable to support revenue growth.
See how Westmor achieved:
- 20% increase in Technician Utilization
- 10 hours a week saved through operational productivity
- Increased First Time Fix Rates
- Increased Customer Satisfaction