Reaping Multi-Million Dollar Benefits by Aligning FSM and Parts Management

Pitney Bowes is a $3.4bn global technology and logistics business.

Perhaps best known for its franking machines and mailing equipment, it also works in ecommerce, shipping, software development and data analytics. Their clients’ experience is at the heart of their mission. They thrive on helping clients navigate the complex world of commerce, providing data so businesses can market to their best customers, sending parcels and packages across the globe, and securing payments to keep our clients moving forward. Field service is an instrumental part of their strategy around client satisfaction and retention. In many cases, the field service person is the primary face of the organization, the only one who is on-site with the customer. It is up to that team to make sure they are cementing existing relationships and growing the business.