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CASE STUDY

Global Implementation of Lean Service Processes Delivers Increased Efficiencies & Focus on High Performance
For Netherlands based PANalytical B.V. field service plays a critical role in maintaining high customer satisfaction scores and minimising downtime on a product range which includes highly valuable assets, such as x-ray diffractometers and XRF spectrometers.

“Following our strategic ambition to become a customer centric organisation and to adopt lean methodology within our processes, we began an assessment of the business landscape in 2012. We made the decision that our customers had to become more centric to our organisation and everything we do as a company.” Says John Oude Egbrink, Global Customer Support Director at PANalytical B.V
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