ServiceMax to Raise Operational Efficiencies and Customer Satisfaction of a Global Mining Leader
A global leader in mining equipment manufacturing and services embarked on the road to digital transformation. The company helps its customers improve operational efficiency, reduce risk, and increase profitability with innovative solutions, but it experienced challenges managing the global operations with legacy and paper-based systems. By transitioning to a digital solution the company was able to improve field service in areas of productivity, customer experience, and technician enablement. This company employs over 6,000 service professionals across approximately 100 service centers to support its global customer base.