McKinley Equipment Corporation: The Road to Service Success
Download this exclusive case study to find out how McKinley increased service revenue by 38%!
Today, McKinley is delivering stellar service consistently and getting more jobs done with the same team of talented technicians. They view first-time-fix rate as the metric for an all-encompassing measure of customer service effectiveness and increased it from 16% to 34%. Read the case study to understand how Mckinley addressed the following challenges:
- Little accountability for proper record keeping
- Departmentalized (i.e., siloed) data
- Narrow visibility on service parts
- Lack of accurate data on key service metrics