Eastern Lift Truck Co. Supporting Growth While Digitizing Customer & Employee Experiences

Key Takeaways

Today, Eastern Lift relies on ServiceMax’s industry leading asset-centric field service management platform to drive a world-class customer experience. Eastern Lift leverages ServiceMax’s powerful installed base, work order management, scheduling, contracts, and reporting capabilities. These features help them gain visibility into the service business, reduce the administrative burden on technicians, improve the customer experience, and move toward proactive service.