Alcon’s Vision for Steamlined Field Services with ServiceMax & ProntoForms

Alcon develops and manufactures innovative medicines and devices to serve the full lifecycle of eye care needs. As the team looked to transform their service business into a profit center, they sought out a single, asset-centric field service management platform that would allow them to meet compliance regulations, standardize, automate, and equip engineers with the tools needed to deliver the highest level of service possible.

Alcon wanted a solution that could provide flexibility and support Alcon’s dynamic business, providing a 360-degree view for all business functions. A goal of implementing ServiceMax was to drive great technology adoption, business, and financial improvements, and to see their field team’s experience improve.

Before implementing our solution, Alcon used smart PDFs and occasionally the wrong form would be attached to the case. With Advanced Forms powered by ProntoForms, Alcon can now consistently deploy the correct version for technicians to use.