Maximize utilization and first-time resolution. ServiceMax accounts for travel time, predicted job duration, technician availability, parts inventory, and other factors to optimize dispatch.
Technicians enter billing time and parts on-site. Customers can sign directly on the technician's tablet or smartphone, avoiding end-of-month scrambles to send out invoices.
Track inventory in trucks and at the depot. Make sure technicians have the right parts for the job the first time. When inventory gets low, the system can auto-replenish or alert you to reorder.
All necessary information is at the technician's fingertips. Give your field team details on client warranty status, pricing quotes, parts lookup and ordering, knowledge base, and more.
No more manually cobbling together reports at the end of each month — automatically generate them instead. And get live alerts so you can get in front of emerging issues early.
Delight customers with proactive care and increased uptime. Integrate enabled assets in the field. Enabled assets self-diagnosis can trigger service or repair requests.