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ServiceMax:
Field Service Management Software
See How ServiceMax Increases Productivity by 18%, Raises Revenue by 13% and Simplifies Managing Your Field Service Team
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ServiceMax:

Innovation, Customer-Focus, & ServiceMax: The 3 Keys to Arbon Equipment’s Service Business Success
Arbon Equipment Corporation, a Rite-Hite® company, is part of the Rite-Hite global distribution network of exclusive representatives. As a material handling equipment manufacturer and service provider, Arbon helps customers become safer and more efficient at their docks and in their warehouses.

With a desire to grow further, continuously innovate for customers, and become more proactive, the Arbon team set out on a digital transformation journey with ServiceMax. Today, Arbon relies on ServiceMax’s industry leading asset-centric field service management platform. The Arbon service business leverages ServiceMax to gain visibility into the service business, improve first-time fix rates and technician efficiency, and innovate for customers like never before.

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ServiceMax: Field Service Management Software
See How ServiceMax Increases Productivity by 18%, Raises Revenue by 13% and Simplifies Managing Your Field Service Team
Watch The Demo
Field Service Management Software

ServiceMax Features

Automatic Schedule, Dispatch & Route

Maximize utilization and first-time resolution. ServiceMax accounts for travel time, predicted job duration, technician availability, parts inventory, and other factors to optimize dispatch.

In-Field Invoicing & Signature Capture

Technicians enter billing time and parts on-site. Customers can sign directly on the technician's tablet or smartphone, avoiding end-of-month scrambles to send out invoices.

Parts Management

Track inventory in trucks and at the depot. Make sure technicians have the right parts for the job the first time. When inventory gets low, the system can auto-replenish or alert you to reorder.

Technician Enablement

All necessary information is at the technician's fingertips. Give your field team details on client warranty status, pricing quotes, parts lookup and ordering, knowledge base, and more.

Simplified Reporting & Metrics

No more manually cobbling together reports at the end of each month — automatically generate them instead. And get live alerts so you can get in front of emerging issues early.

Internet of Things Integration

Delight customers with proactive care and increased uptime. Integrate enabled assets in the field. Enabled assets self-diagnosis can trigger service or repair requests.

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