Medical Device Field Service:
How to Excel with Digital
The rapid spread of COVID-19 has quickly become the most pressing issue in minds of business leaders, and more than ever, service in the medical device industry is mission-critical.
Because of current challenges, the medical device manufacturing industry is expected to grow at an unprecedented, exponential rate. To keep up with that expansion, and the challenges we face today, medical device service leaders must take the necessary steps to prepare their systems, take care of their employees, as well as ensure their competitive advantage.
New treatment machines, imaging technology and a wide array of testing and monitoring instruments are coming onto the market every day with the promise of improving patient outcomes. While companies focus on the development and sales of equipment, service is often the unsung hero keeping equipment up and running at healthcare sites.
This e-book discusses challenges and opportunities in field service for medical device manufacturers and highlights three customer success stories for Lumenis, MilliporeSigma, and Medivators in digitizing their field service operations with ServiceMax software.