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2019 ServiceMax 顧客調査

  • ワークフォース:人材採用、トレーニング、サポート、スキルを持った人材の登用です。
  • 機器:保全の対象となる機器を理解し(場所、構成、顧客の使用状況)、予防的保全をおこない、アップタイムを延長します。
  • 顧客:顧客を最優先し、顧客のニーズを上回るサービスを実施します。
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