Drive Workforce efficiencies with complete digitized work order and scheduling process
Managing work orders is at the center of each service operation - whether you are servicing your customers’ equipment or maintaining your own. While the use of paper-based processes, spreadsheets and disconnected systems is still wide-spread, this approach is error-prone and time consuming. To grow your business, delight your customers, and reach your service goals, you need to digitize your complete work order and scheduling process.
ServiceMax Work Order Management helps you manage and track work orders from creation and assignment through job execution and debrief. Dispatchers leverage Service Board to create work orders, schedule jobs via drag and drop, get intelligent resource recommendations, track technicians, predict drive times, and much more. Technicians, upon work order assignment, use the mobile app ServiceMax Go to access information on the work order, capture the job execution details, and debrief. Dedicated, no-code work flows ensure your technicians perform jobs consistently across different teams and geographies.