Get the New Aberdeen Group Report! Read the State of Service Management 2015: Connect to Your Customers

GET THE NEW ABERDEEN GROUP REPORT

Read Service Revenue: Unearth an Untapped Stream of Dollars

See the Aberdeen Report

Successful service businesses are often those that have the highest customer satisfaction and loyalty. But most service businesses are looking for more than just happy customers today -- they are looking for growth, and ultimately, profitability. In Aberdeen Group’s recent report, Service Revenue: Unearth An Untapped Stream of Dollars, Sr. Research Analyst Aly Pinder discusses how top performing service organizations have unleashed the growth potential of their businesses. Download this valuable report to identify ways your organization can unearth revenue opportunities. For example, Aberdeen found that Leaders were 72% more likely than Followers to ensure dispatch teams review warranty entitlements prior to scheduling a field service visit.

Read how top performing service businesses:

 

  • Build a service culture

  • Equip their teams with incentives, insights and technology to sell service, and

  • Measure service teams on profits, not just costs